A Service Level Agreement (SLA) Checklist is a document that outlines the expected performance, quality of service and commitments of two parties in an agreement. It is generally used to document the expectations and responsibilities of the two parties involved in the agreement. The SLA Checklist typically contains details such as the service description, expected performance, quality of service, response time, availability, escalation process, change management process and communication plan. The SLA Checklist also helps both parties to manage performance expectations and identify areas of improvement. Additionally, it serves as a tool for both parties to ensure that their commitments are met and that the agreed upon services are delivered satisfactorily.
What is a Service Level Agreement (SLA)?
What is included in an SLA Checklist?
What are some common SLA metrics?
How often should an SLA Checklist be reviewed?