The SLA Governance Checklist is a tool used to ensure that service level agreements (SLAs) are being properly followed. It outlines key areas of concern, such as understanding the SLA, establishing an SLA team, setting service levels, defining the SLA enforcement process, and creating a process to review and monitor the SLA. This checklist helps organizations to ensure that the terms of the SLA are being met and that any potential risks associated with the agreement are identified and managed appropriately. It also serves as a roadmap for establishing an effective SLA governance program that will ensure that the agreement is managed properly and that service levels are maintained.
What is a SLA Governance Checklist?
What is the purpose of a SLA Governance Checklist?
What should be included in a SLA Governance Checklist?