The Social Media Customer Service Checklist is a great tool for businesses to use when responding to customer inquiries on social media. It outlines the key steps needed to effectively handle customer inquiries, from setting up a customer service process to responding to customer feedback in a timely manner. It also provides guidance on how to create a social media customer service policy, respond to comments and complaints, and measure customer feedback. Finally, it includes best practices for responding to customer inquiries and engaging customers on social media. The checklist is an essential guide for businesses to provide outstanding customer service on social media.